ALR-5502C

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*Pictures shown are for reference only. Actual product may vary due to product enhancement.

Apex Code

ALR-5502C

OEM Code

MPC5502C

Printer Models (for use in)

Ricoh MPC4502/MPC5502

Region

Color

Quantity Added

Installation Method

Installation Guide for Ricoh SP C840 Series

Installation Guide for Ricoh MP C830 Series

Technical Support

Toner Cartridge Setting Error

Error Message: "Toner Cartridge Setting Error"

Reason:
①The replacement chip is bad contact or it is not installed.
②Installing a chip with unmatched color or mixing the installation of cartridges in different color.
③The replacement chip's model does not match up with printer.
④Data exceptions in chips.

Solution:
①Check the surface of the replacement chip to see if it was blocked by foreign objects. The machine probe may be distorted or damaged to lead to replacement chip bad contact. You can judge if the probes are damaged by a "scratch test".

Remark: This series of cartridge's hopper exit is easy to accumulate toner (see below pictures). By installing and pulling out cartridge, the machine probe and chip contactor are easy to stick with toner to lead to the poor contact. It is recommended to confirm if the chip surface has residual toner before installation.
②Checking the laser marking code on the replacement chip to confirm if the chip model and color are matched.
③If the "error" still exists by processing the above operations, it is recommended to return back the abnormal chip to Apex for analysis.