ALR-6400/D5

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*Pictures shown are for reference only. Actual product may vary due to product enhancement.

Apex Code

ALR-6400/D5

OEM Code

SP 6400/600573

Printer Models (for use in)

Ricoh SP 6440/6440M/6430/6430M/6420/6420M/6410/6450

Region

Color

Quantity Added

Installation Method

Installation Guide for Ricoh SP100 Series

Installation Guide for Ricoh SP3400 Series

Technical Support

The replacement chip's page yield is insufficient

Error: The replacement chip's page yield is insufficient.

Reason 1
The high coverage of the printed document caused the page yield is insufficient.
Abnormal Performance:
The number of pages printed by the customer cannot reach the page yield of the replacement chip or the toner level jumps to "Low toner".
Solution:
The number of pages printed by the customer cannot reach the output of the replacement chip. Printer prints white paper ahead of time is due to the document type coverage printed by the customer is higher than 5%, which results its toner consumption is higher and its toner level is relatively fast decline. Thus, the number of printed pages cannot reach the replacement chip's published page yield.

Reason 2
Due to abnormal toner detection, the replacement chip's data will be rewritten after testing that there is no sufficient toner remaining in the toner cartridge. Meanwhile, its toner level will change accordingly.
Abnormal Performance:
The phenomenon of toner jump appears during printing when the printer which owns toner detection device detects that there is no sufficient toner remaining in the toner cartridge and the chip data is rewritten.
Solution:
It is recommended that customers do not install empty toner cartridge or unfilled toner cartridge on the printer to test. The phenomenon of toner jump is easily appeared on the printers which own toner detection device.

The printer screen displays: Replace Toner Cartridge Press the Menu Key to check supplies

Error: The printer screen displays "Replace Toner Cartridge Press the Menu Key to check supplies".

Reason:
The replacement chip has reached its useful life.

Solution:
Replace it with a brand new toner cartridge and replacement chip.

Error: Set the toner cartridge correctly

Error Message for different kind of printers:
① Black and white printer's screen displays "Set the toner cartridge correctly";
② Color printer's screen displays "Tnr Set Error：K/C/M/Y";
③ The kind of printer without screen displays "Cartridge Indicator" or "!".

Reason:
①There is bad contact between the replacement chip and the printer probe.
②The replacement chip's model and region are not applicable with the printer.

Solution:
①Check whether the replacement chip's model and region are suitable for the printer (it can be confirmed by seeing the laser marking code printed on the replacement chip).
②Check whether there are foreign objected covered on the replacement chip's contacts and whether the printer probe is damaged or deformed.
③If there are no foreign objected covered on the replacement chip's contacts and the printer probe is in good condition, then the bad contact between the chip and printer probe many be caused by unmatched cartridge mold or some other reasons. Customers can color the surface of the chip contacts with a whiteboard marker, then install and pull out the cartridge to observe the scratch appeared on the chip contacts. According to this, you can judge whether the chip contacts and printer probe are good contact.

Remark:
SP 100 series printer probe is fragile and easy to be deformed, which causes the printer can't recognized the chip (the damaged and deformed probes are often caused by that the cartridge without chip is installed in the printer). As the pictures shown below: