ALK-TK5152M

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*Pictures shown are for reference only. Actual product may vary due to product enhancement.

Apex Code

ALK-TK5152M

OEM Code

TK-5152M

Printer Models (for use in)

Kyocera ECOSYS M6035cidn/M6535cidn/P6035cdn

Region

Color

Quantity Added

Installation Method

Installation Guide for Kyocera TK-1110 Series (small cartridge)

Installation Guide for Kyocera TK-3110 Series (big cartridge)

Installation Guide for Kyocera TK-5140 Black and White Series (big cartridge)

Installation Guide for Kyocera TK-5140 Color Series (small cartridge)

Technical Support

The printer screen displays: The toner container is improperly installed.

Error:
The printer screen displays "The toner container is improperly installed."

Reason:
The toner cartridge and drum kit is not installed or they are not properly matched, so the printer cannot detect the toner cartridge or drum kit.

Solution:
Check whether the toner cartridge and drum kit is installed correctly or they are properly matched. If they are not installed and matched correctly, replace them with new toner cartridge or new drum kit.

The printer screen displays: Replace the Toner Cartridge.

Error Message:
The printer screen displays "Replace the Toner Cartridge".

Reason:
①The printer will report this error when it normally prints to the end of the replacement chip’s useful life (the toner in the drum components has been consumed).
②This prompt appears when the printer didn’t print to the standard page yield, but the toner in the drum components has been consumed. The printer prompts "Report the toner" when it detects there is no toner in the drum unit,

Solution:
①The replacement chip has reached its useful life, replace it with a new chip.
②Check if the powder outlet and powder inlet have been blocked and toner flows smoothly.
③Check if the toner detection unit works normally or test it with a qualified drum unit.

Error: Unknown toner installed.PC

Error Message:
①The printer screen displays "Unknown toner installed.PC".
②Black and white printer reports "Unknown toner installed.PC".
③Color printer reports "Unknown toner installed.PC X (X represents color).

Reason:
The replacement chip's region doesn't apply to the printer.

Solution:
Replace it with a replacement chip that corresponds to the printer region.

The printer screen displays: Non-genuine Toner

Error Message:

Reason:
①The bad contact between chip contacts and printer is caused by incorrect replacement chip installation, foreign objects covered on chip contacts, or the damaged probe of the drum unit.
②The replacement chip’s model is not applicable to the printer.
③The printer will report this error when it normally prints to the end of the replacement chip’s useful life (the page yield has been reached), even though the drum components still remains toner.
④The error appears when the printer is not recognized due to data exceptions in replacement chips.

Solution:
①Check whether the replacement chip’s model is used correctly, which can be confirmed by seeing the laser marking code printed on the chip.
②Check whether the chip surface is blocked by foreign objects. The deformed and damaged printer probe will result in poor contact for replacement chips, which will be verified by doing a scratch test.
③If the "error" still exists by processing the above operations, it is recommended to return back the abnormal chip to Apex for analysis.