ALE-614

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*Pictures shown are for reference only. Actual product may vary due to product enhancement.

Apex Code

ALE-614

OEM Code

C13S050614

Printer Models (for use in)

Epson AcuLaser C1700/C1750N/C1750W/CX17/CX17NF/CX17WF

Region

Color

Quantity Added

Installation Method

Technical Support

Error Code: Replace the XXX Toner Cartridge

Error Code: "Replace the XXX toner cartridge" 093-933 (BK)/932/931/930 (C/M/Y)

Analysis:
The replacement chip has reached its useful life.

Solution:
Replace it with new chips and cartridges.

Error Code: Incompatible X Toner Cartridge

Error Code: "incompatible X toner cartridge" 093-926(BK)/939/938/937(C/M/Y)

Analysis:
①The chip model is used incorrectly.
②The chip area is unmatched with the printer.

Solutions:
①Check whether the replacement chip’s model is used correctly, which can be confirmed by seeing the laser marking code printed on the chip.
②Check whether the printer area matches the chip area, and replace the chip in accordance to printer area.

Error Code: Toner Cartridge Detached

Erro Code: "Toner Cartridge Detached" 093-97X (X can be 0, 1, 2, and 3, which represents Y, M, C, and BK respectively) (The error notice is shown below)

Phenomenon:
The replacement chip does not contact well with the printer probes and the printer notes with "Toner Cartridge Detached 093-97X" notice (X can be 0, 1, 2, and 3, which represents Y, M, C, and BK respectively).

Analysis:
①The chip is not correctly installed or its surface is dirty which causes bad contact with the probes, making the printer note "Toner Cartridge Detached 093-97X" (X can be 0, 1, 2, and 3, which represents Y, M, C, and BK respectively).
②Since the Dell S2825 printer probes can be easily damaged and after installing the toner cartridge many times, the probes' contact positions might change. You can judge if the probes are damaged by a "scratch test".

Scratch Test:
Paint the chip contactors with a water-based marker and then install the chip in the printer to confirm if the probes contact well with the chip according to the scratches on the chip.
①The scratches are exactly on the chip's contactors because the probes contact well with the chip as the following picture shown:

②The scratches exceed the extent of the contactors (see the blue arrow marks) because the probes contact badly with the chip as the following picture shown:

Conclusion:
Because of the probes' contact problem, Apex has lengthened the contactors' to avoid the printer's error notice occurred which is caused by bad contact between the chip and the printer. The scratches of the OEM chip and Apex chip are shown as follows: