ALO-4423

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*Pictures shown are for reference only. Actual product may vary due to product enhancement.

Apex Code

ALO-4423

OEM Code

43324423

Printer Models (for use in)

OKI C5800/C5900

Region

EUR/ME/AP

Color

Quantity Added

Installation Method

nstallation Guide for OKI 3400 Series

Technical Support

Region Switching Method for OKI Printers

Region Switching Method for OKI Printers

OKI has printers with both display screen and manual buttons. Usually, printer regions can be freely switched.

Switchable regions: ODA (America), OEML, OEMA, JPOEM1, JP1, APS (Asia-Pacific), OEL (Europe).

Region Switching Method for 3330 Series Printers

Region Switching Method for OKI Printers
OKI has printers with both display screen and manual buttons. Usually, printer regions can be freely switched.
Switchable regions: ODA (America), OEML, OEMA, JPOEM1, JP1, APS (Asia-Pacific), OEL (Europe).

Service call 983: error

Error Message: "Service call 983: error"

Reason:
Chips of the same color installed, causing printer communication error.

Solution:
Replace with correct chips and restart the printer.

Error: 231.01 service request

Error Message: "231.01 service request"

Reason:
The printer can sense the chip, but cannot communicate with it, resulting in the chip cannot be recognized.

Solution:
Open and Close the printer. If the replacement chip still cannot be recognized after opening and closing the printer, it is recommend that customers return back the abnormal chip to Apex for analysis.

Error Code and Analysis for 3330 Series

1. Error Code: "610/611/612/613" (Yellow/Magenta/Cyan/Black toner cartridge is not installed.)
Reason:
①The bad contact between chip contacts and printer is caused by incorrect replacement chip installation, foreign objects covered on chip contacts, or the damaged probe of the drum unit.
②The replacement chip is unrecognized by the printer due to chip data exception, which results in the printer reporting "Cartridge is missing"!
③The replacement chip's capacity is not applicable to the printer. (Customers need to install the correct chip.)
Solution:
①Check whether the replacement chip's model is used correctly, which can be confirmed by seeing the laser marking code printed on the chip.
②Check whether the chip surface is blocked by foreign objects. The deformed or damaged printer probe will result in poor contact for replacement chips, which will be verified by doing a scratch test.
③If the "error" still exists by processing the above operations, it is recommended customers return back the abnormal chip to Apex for analysis.

2. Error Code: "410/411/412/413" (Yellow/Magenta/Cyan/Black toner cartridge has been exhausted.)
Reason:
①The printer normally reached its useful life. At this time the printer reports "Replace toner cartridge".
②The toner cartridge cannot provide toner to the drum unit since the toner has been consumed over. The printer reports "Toner cartridge has been exhausted" after it detects that there are no toner remaining in the drum unit.
Solution:
①Chip has reached its useful life, it needed to be replaced with a new one.
②Check if the toner flows smoothly.
③Check if the toner detection unit is in good condition or replace it with qualified drum units for testing.

3. Error Code: "614/615/616/617" (Incompatible Yellow/Magenta/Cyan/Black toner cartridge.)
Reason:
The replacement chip area is unmatched with the printer, which results in the printer reporting "Incompatible toner cartridge"!
Solution:
Replace it with replacement chip which can match with printer region or change printer's regional settings.

4. Error Code: "544/545/546/547" (Yellow/Magenta/Cyan/Black Improper lock lever position)
Reason:
①The toner cartridge and conveyor belt haven't been locked or the conveyor belt hasn't been installed correctly.
②Install a new chip on the printer, the printer detects "Low toner".
③Drum unit or printer's toner detection unit operates abnormally.
Solution:
①Check if the toner cartridge and conveyor belt have been locked and the conveyor belt has been installed correctly.
②Abnormality in printer toner detection. It is recommended to check whether the toner in the drum unit is sufficient.
③Abnormality in drum unit toner detection. Check if there is any foreign object in the light emitting port of the printer's toner detection unit. Replace the drum unit or overhaul the printer if necessary.