Error Codes Occurred in the HP 110A Series

Share to
30 Oct,2020

1. Cartridge Problem

When "Cartridge Problem" displays in the monochrome printer's screen/monitor and "C2-151A" displays in the monitor, or "X Cartridge Problem" displays in the color printer's screen/monitor and "C1-X51A" displays in the monitor, it means the printer has been upgraded.

 

Solution:

You need to check if any OEM supplies was installed in the printer recently and provide us with the printer's nameplate, firmware version, and chip coding. It will help us analyze and provide you with updated chips.

 

①Printer's nameplate

undefined


② Firmware version

undefined


③ Chip's coding

undefined



2. Install Toner Cartridge

When "Install toner cartridge" displays in the monochrome printer's screen/monitor and "C2-1410" displays in the monitor, or "Install X toner cartridge" displays in the color printer's screen/monitor and "C1-X411" displays in the monitor, it's usually caused by the poor contact between printer and chip.

 

Solution:

Please find the Video Support "The Solution of Poor Contact Between Chip and Printer" we released in March.


3. Incompatible Toner Cartridge

When "Incompatible Toner Cartridge" displays in the monochrome printer's screen/monitor and "C2-1510" displays in the monitor, or "Incompatible X toner" displays in the color printer's screen/monitor and "C1-X512" displays in the monitor, it's usually caused by below two reasons.

(1) Short circuit

You can replace it with a brand-new chip if the error is determined to be caused by a battery short circuit.

 

(2) Printer and cartridge isn't matched 

①Check the "Supplies Information" page


*MODEL ID indicates the supplies' model;

*Supplier indicates its applicable region.

 

②Check the firstly installed OEM cartridge

undefined

*110A can be seen from the cartridge label.

 

 Five Regions Divied for 110A Series Supplies

OEM   Supplies

Region

OEM Code

Color

110A   Series

CHINA

W1003AC/103A

K

W1110A/110A

K

W2080A/118A

K

W2081A/118A

C

W2082A/118A

Y

W2083A/118A

M

INDIA

W1004AC/104A

K

W1112A/110A

K

AMS

(Mexico   and Latin America)

W1105A/105A

K

W2060A/116A

K

W2061A/116A

C

W2062A/116A

Y

W2063A/116A

M

EMEA

(Europe,   Russia, CIS, Middle East, and Africa)

W1106A/106A

K

W2070A/117A

K

W2071A/117A

C

W2072A/117A

Y

W2073A /117A

M

APJ

(Asia   Pacific and Japan)

W1107A/107A

K

W2090A/119A

K

W2091A/119A

C

W2092A/119A

Y

W2093A/119A

M