The Solution of Incompatible Cartridge Error for HP Inkjet Printers

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29 Dec,2020


When the HP printer reports "Incompatible Cartridges", it means we've installed the unsupported cartridge.

Now, we would like to teach you how to check the supported cartridge model in your printer.

 

I Via the Printer Status Report


II Via the printer's control panel

① Click "Hide" button in the warning notice and return to the printer's main interface.

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② Click the "Estimated Cartridge Levels" option.

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③Choose the indicated color.

image.png


④The installed ink cartridge is not supported by the printer.

image.png


※When installed ink cartridge belongs to another series consumable, printer will fail to display the cartridge model in this interface.


          image.png                               image.png

The printer and installed ink cartridge belong to two series              The printer and installed ink cartridge belong to the same series


The above solution applies to HP 90, 95 or 97 series ink cartridges and printers.


III. The Supplies Division Rules

Supplies   Series

Ink Cartridge   Model

North America

Europe

South America

Asia Pacific

HP 90X

902

903

904

905

HP 95X

952

953

954

955

HP 97X

972

973

974

975

From the table, we can find that the third number in the ink cartridge model represents the region. "2" means the North America, "3" means Europe, "4" means the South America, and "5" means Asia Pacific.


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